Cancellations must be received in writing via email to firstname.lastname@example.org or via fax to 202-747-2864. A processing fee of $75 will be charged for cancellations received on or before March 1, 2021. No refunds will be issued for no-shows. Refund requests will not be accepted after March 1, 2021. Not all requests will be granted. Substitutions for attendees are accepted at any time prior to arrival onsite.
ISSTD is fully committed to conducting all activities in strict conformation with the APA and ASWB grievance procedures.
During the conference, staff and volunteer leaders will address any concerns that arise. Every effort will be made to address the concerns during the conference when possible. If staff and volunteer leaders are unable to address the attendees’s concerns, the complaints and grievances shall be presented in writing to ISSTD Headquarters at email@example.com. These will be forwarded on for review by the Annual Conference Committee leadership and Board of Directors.
Social Workers: Should social workers have a specific grievance, these grievances will be addressed by D. Michael Coy, LICSW. In situations where the social worker would have a conflict of interest, then, Christine Forner, MSW, ISSTD Past President will review the grievance.
ISSTD strives to resolve grievances in a manner that is in the best interest of the participant. All complaints and grievances are reviewed within 5 working days. Formal grievances are required to be written and emailed as directed above and will be responded to within 15 business days.
Disability Policy (ADA)
We would be happy to accommodate your ADA needs. Please contact ISSTD Headquarters via email at firstname.lastname@example.org or via phone at 844.994.7783 for assistance.
Awarding of Certificate of Credit
Certificates of credit are awarded within 30 days of completion of the evaluation for the conference. Certificates will be made available in PDF format.