Cancellations must be received in writing via email to email@example.com or via fax to 202-747-2864. A processing fee of $75 will be charged for cancellations received on or before February 15, 2020. No refunds will be issued for no-shows. Refund requests will not be accepted after February 15, 2020. Not all requests will be granted. Substitutions for attendees are accepted at any time prior to arrival onsite.
ISSTD is fully committed to conducting all activities in strict conformation with the APA and ASWB grievance procedures.
During a course, instructors will address any concerns that arise. Every effort will be made to address the concerns during the course when possible. If the course instructor(s) are unable to address the participant’s concerns, the complaints and grievances shall be presented in writing to ISSTD Headquarters at firstname.lastname@example.org. These will be forwarded on for review by the PTP Chair and Course Level Director(s).
Social Workers: Should social workers have a specific grievance, these grievances will be addressed by D. Michael Coy, LICSW. In situations where the social worker would have a conflict of interest, then, Christine Forner, MSW, ISSTD President will review the grievance.
ISSTD strives to resolve grievances in a manner that is in the best interest of the participant. All complaints and grievances are reviewed within 5 working days. Formal grievances are required to be written and emailed as directed above and will be responded to within 15 business days.
Disability Policy (ADA)
We would be happy to accommodate your ADA needs. Please contact ISSTD Headquarters via email at email@example.com or via phone at 202-803-6332 for assistance.
Awarding of Certificate of Credit
Certificates of credit are awarded within 30 days of completion of the evaluation for the training. Certificates will be made available in PDF format.