Cancellations must be received in writing via email to email@example.com or via fax to 202-747-2864. A processing fee of $75 will be charged for cancellations received on or before February 15, 2020. No refunds will be issued for no-shows. Refund requests will not be accepted after February 15, 2020. Not all requests will be granted. Substitutions for attendees are accepted at any time prior to arrival onsite.